Service Management: Operations, Strategy, Information Technology (8th Edition)

The best-selling and universally trusted , Service Management: Operations, Strategy, Information Technology 8th edition () continues to acknowledge and emphasize the essential uniqueness of service management. The etextbook is organized in 4 parts: Part 1: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part 2: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part 3: Managing Service Operations that details topics such as Waiting Lines, Managing Capacity Demand and Service Supply Relationships and; Part 4: Quantitative Models for Service Management that addresses forecasting and managing service inventory P.S we also have Service Management: Operations, Strategy, Information Technology 8th edition testbank, instructor manual and other resources for sale. Contact for more info. NOTE: This sale only includes the Service Management: Operations, Strategy, Information Technology 8e in . No access codes included.