FAQ

Welcome to the First Street Books FAQ page. Below you'll find answers to common questions about what we sell, shipping, and returns. If you can't find what you're looking for, feel free to contact us at contact@firststreebooks.com.

About Our Store

What does First Street Books sell?

We sell books across a wide range of genres, including fiction, non-fiction, classics, children's books, and more. Our goal is to bring great reads directly to your door with a simple, easy online shopping experience.

Are your books new or used?

We sell new books only. Each item listed on our Site is brand new and unread unless otherwise noted on the product page.

Do you sell e-books or audiobooks?

Currently, we specialize in physical, printed books. We do not offer e-books or audiobooks at this time.

How do I know if a book is in stock?

If a book is listed as available for purchase on our Site, it is in stock and ready to ship. If an item is out of stock, it will be marked as such on the product page.

Ordering

How do I place an order?

Simply browse our Site, add the books you'd like to purchase to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe, our secure payment processor. We do not store your card information directly on our servers.

Is my payment information secure?

Yes. All transactions are processed through Stripe, which uses industry-standard encryption to keep your payment details safe.

Can I change or cancel my order after placing it?

If you need to make a change or cancel your order, please contact us as soon as possible at contact@firststreebooks.com. We process orders quickly, so we can only make changes if the order has not yet shipped.

Shipping

How much does shipping cost?

We offer free shipping on all orders, with no minimum purchase required.

How long will my order take to arrive?

Orders typically arrive within 3-8 business days after they ship. Please note that orders are processed within 1-2 business days before shipping.

Do you ship internationally?

At this time, we ship to addresses within the United States. If you have a special shipping request, please contact us at contact@firststreebooks.com.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

What if my order arrives damaged or incorrect?

We're sorry if that happens. Please contact us right away at contact@firststreebooks.com with your order number and a description of the issue, and we'll make it right.

Returns

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging.

How do I start a return?

Email us at contact@firststreebooks.com with your order number and the reason for your return. We will provide instructions on how to send the item back to us.

How long does it take to get a refund?

Once we receive and inspect your returned item, we will notify you by email about the status of your refund. Approved refunds are issued automatically to your original payment method through Stripe, and may take a few extra business days to appear on your statement.

Can I exchange a book instead of returning it?

We currently don't offer direct exchanges. The easiest way is to return the original item and place a new order for the book you'd like instead.

Contact Us

If you have any other questions, we're happy to help. Reach out to us at:

First Street Books

850 College Ave

Kentfield, California 94904

United States

Email: contact@firststreebooks.com