Shipping Policy

Thank you for shopping with First Street Books. This policy explains how we ship your orders, how long delivery takes, and how our return process works.

1. Order Processing

All orders are processed within 1-2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay in your order.

2. Shipping Rates and Delivery Times

We are pleased to offer free shipping on all orders.

  1. Shipping Cost: Free on all orders
  2. Estimated Delivery Time: 3-8 business days

Delivery times are estimates and commence from the date of shipping, not the date of order. Delivery delays can occasionally occur due to carrier issues, weather, or other circumstances beyond our control.

3. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Shipping Restrictions

Currently, we ship to addresses within the United States. If you require shipping to a different location, please contact us at contact@firststreebooks.com and we will do our best to accommodate your request.

5. Returns

We want you to be happy with your purchase. If you are not satisfied, we accept returns under the following conditions:

  1. You have 30 days from the date of delivery to request a return.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging.
  4. To complete your return, we require a receipt or proof of purchase.

6. How to Start a Return

To start a return, please contact us at contact@firststreebooks.com with your order number and the reason for your return. Once your return request is approved, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

7. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method through Stripe, our secure payment processor.

Please remember it can take some time for your bank or credit card company to process and post the refund as well.

8. Late or Missing Refunds

If you haven't received a refund within 10 business days of approval, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and you still have not received your refund, please contact us at contact@firststreebooks.com.

9. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately at contact@firststreebooks.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

10. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

11. Payment and Refund Processing

All payments and refunds on our Site are securely processed through Stripe. We do not store your credit card information directly. For more details on how Stripe handles payment data, you may refer to Stripe's own privacy and security policies.

12. Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

First Street Books

850 College Ave

Kentfield, California 94904

United States

Email: contact@firststreebooks.com